Terms & Conditions
The words "we," "our" and "us" refer to Palm Hill Design; the words "you" and "your" mean the prospective purchaser who submits an order (as defined below); and the word "goods" means the particular products we offer for sale.
01) Minimum Orders
A minimum order of $200.00 is required for your first opening order (excludes applicable shipping and handling charges). There is a $100.00 minimum for repeat orders.
02) Payment Terms
We accept all major credit cards including MasterCard, Visa, Discover, and American Express. When processing your order, we charge your card for the total amount due upon shipment of in-stock merchandise only. Any back-ordered items will not be charged until they become ready to ship.
03) Placing Orders
Visit us online at www.palmhilldesign.com for quick and convenient ordering 24 hours a day, 7 days a week.
04) Back-orders
Any orders including back-ordered items will be kept open until the merchandise becomes available and we are able to fulfill your entire order. If you prefer to close the open order before the back-order has been shipped, please notify us at info@palmhilldesign.com.
05) Shipping
All the orders placed on our website that are received before 2pm EST are shipped within 2 business days.
06) Claims
Should any damage occur in transit, please do not refuse to accept the shipment as this will cause delays and added expense. Instead, obtain the delivering carrier’s notation of damaged merchandise and file all claims with Palm Hill Design within 7 days.
07) Cancellations & Changes
All cancellations/changes must be emailed to us at info@palmhilldesign.com with the order #. All customized/monogrammed items and retired/sale merchandise sales are final.
08) Return of Merchandise
Returns are only accepted with prior approval. All returned merchandise must be returned within 14 days in the original packaging exactly the way it was received.
09) Damaged Products
We require a photo of the damaged item(s) in question to be emailed to info@palmhilldesign.com. At this time, we will determine if a call tag is needed to get the item(s) back. We will then either issue a credit back to the credit card used to place the order (which should reflect back into your account between 2-3 business days) or we’ll process a replacement. If there is no need to return the item, the credit or replacement will be resolved within 24hrs if the item is in stock.